Frequently Asked Questions

Narcotic substances, counterfeit banknotes and coins, pornographic materials, counterfeit materials (copyright and intellectual property infringement), protected or CITES-listed wildlife.

There are a number of goods restricted for import and export; for this you must have written permission from the relevant government agency:

• Buddha Images, Art, Antiques - Department of Fine Arts
• Firearms, Ammunition, Explosives and Imitation Firearms - Department of Provincial Administration, Ministry of the Interior
• Plants and plant parts – Department of Agriculture
• Live animals and corpses – Livestock Development Department
• Food, Drugs, Cosmetics and Dietary Supplements - Food and Drug Administration
• Automotive parts – Ministry of Industry
• Cigarettes, tobacco, alcohol – Excise Department
• Radio communications, telecommunications equipment - Broadcasting Company Office, television business and national telecommunications.

To send to the EAEU countries you need:

1. Correct and complete description of the goods, written in the invoice, which corresponds to the attachment. Information on how to correctly issue an invoice, Here. 
2. Permits, if the goods are in list of resolutions and requires export permits:

 for individuals - explanatory in the prescribed form;

 for legal entities - permission from the relevant ministry.

Our managers will help you with the preparation of all necessary documents.

You can make a calculation in our calculator.

Find out where your package is via online tracking. The latest information is always reflected there.

If an order is delayed at customs, this does not mean that there are problems with it. Customs clearance occurs in batches, and if there is a delay, it means that among the parcels there are those that attracted the attention of the customs authorities. We try to quickly solve such problems, but, unfortunately, we cannot influence the timing of shipments passing through customs control.

You will know exactly where, when and how you can receive your order. We use several channels for sending delivery notifications: SMS, phone call, email and popular instant messengers/social networks.